5 Tips for More Effective Emails
This issue’s 5 Tips were submitted by newsletter editor Paula Damiano. (NOTE: This means we need more contributions from readers – so sit down and write something!)
Perhaps I’m too critical of colleagues’ and friends’ email habits. It may be because I’m a writer and I view emails as writing. Is that too radical a notion? I don’t think so. But email has been around a long time now, so perhaps a refresher course is in order. Here are my five top tips for more effective emails.
1. Meaningful subject lines. Be specific: “Need speaker bio for Jane Doe/WorkLife Congress” is meaningful, while “Next week’s event” is not. A finely-crafted subject line almost makes the message redundant. It also allows you or the receiver to locate the message again a week from now, without reading a ton of emails on the same general topic.
2. Only one topic per email. Emails should be short and to the point. Even if you have three topics to discuss with the same person, don’t include them all in one killer message. Instead, send three brief messages – with meaningful subject lines (see above). Think telegram – not War and Peace.
3. Forward with care. If you’re sending the message on to someone else, make sure there’s nothing embarrassing in the forwarded email. If the original message includes a negative comment like “Can you answer this pain-in-the-butt’s question?” it may be diplomatic not to forward, but to summarize and rewrite the question. What if the original sender ultimately receives the entire string – do you really want her to see that remark?
4. Include contact info. The receiver already has your email address, as the sender of the email. But if you’re asking her to call you, include your phone number – even if you think she has it. Your full name, title and company name are helpful, too.
5. Casual – but not too much. Yes, emails are more chatty in tone than traditional business letters. But it’s still a business communication. If you’d call this person Mr. Smith to his face, then “Dear Mr. Smith” is a more appropriate salutation than “Hi Bill!”. And lose the smiley-face emoticons – unless you’re emailing your 8-year-old niece.
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